Prash & Ki

Returns & exchanges

Every piece is cut and finished by hand. If something is not right, you have 7 days from delivery to send it back.

The return window

You may request a return or exchange within 7 days of delivery. The window opens when your order is marked delivered and closes 7 days later; your account shows the exact closing date for each order. Once it has closed a request can no longer be raised.

Condition of returned items

Pieces must come back in the state they arrived in. We can only accept items that are:

  • Unworn, unwashed and unaltered, with no marks, stains, perfume, deodorant or smoke odour.
  • Complete with all original tags, labels and brand seals still attached.
  • Returned in their original packaging, including dust bags, garment covers and hangers where supplied.
  • Accompanied by the invoice or the order number.

Items that reach us worn, damaged, altered or missing their tags will be sent back to you at your cost, and no refund will be issued.

What cannot be returned

  • Made-to-measure, custom-sized and personalised pieces, which are cut specifically for you.
  • Items marked final sale, or bought during a clearance or archive sale.
  • Innerwear, lingerie, swimwear, bodysuits and socks, for hygiene reasons.
  • Pierced jewellery, and accessories whose seal or hygiene sticker has been removed.
  • Gift cards and store credit.
  • Items already altered, tailored or dry-cleaned after delivery.

How to start a return

  1. Sign in and open your orders, then choose the delivered order you want to send back.
  2. Pick the items and quantities, tell us the reason, and choose a refund, an exchange or store credit.
  3. We review the request and confirm it, along with the pickup or shipping address.
  4. Pack the piece with its tags and packaging intact and hand it to the courier, or ship it to the address given.

You can follow a request — approved, in transit, received, inspected, completed — from your returns. Please do not send anything back before the request has been approved: unannounced parcels cannot be matched to an order and may be refused.

Exchanges

Exchanges are offered for a different size or colour of the same style, subject to availability, and are limited to one exchange per item. If the replacement is unavailable we will issue a refund or store credit, whichever you prefer. The replacement is dispatched once the original piece reaches us and passes inspection.

Refunds

We inspect returns within 3 working days of arrival. Approved refunds go back to the original payment method and typically appear within 7 to 10 working days, depending on your bank. Cash-on-delivery orders are refunded by bank transfer to details you provide. Store credit, where you choose it, is added to your account as soon as the return is completed.

A refund covers the price paid for the item. Original delivery charges, cash-on-delivery handling fees and gift wrapping are not refundable unless the item was faulty or incorrectly sent.

Return shipping

Where a reverse pickup is available at your pincode we will arrange it. A flat return shipping fee may be deducted from the refund on change-of-mind returns; the amount is confirmed when your request is approved.

If pickup is not available in your area, ship the parcel to the address we provide using a tracked service and share the tracking number with us. We cannot be responsible for returns lost in transit.

Damaged, faulty or wrong items

Please check your parcel on arrival. If a piece is damaged, faulty or not what you ordered, tell us within 48 hours of delivery and include photographs of the item, its tag and the outer packaging. We will arrange a free pickup and send a replacement or a full refund, delivery charges included.

Small irregularities in weave, hand embroidery and natural dye are characteristic of hand-finished garments and are not treated as faults.

Cancelling an order

Orders can be cancelled free of charge at any point before dispatch — email us as soon as you can. Once a parcel has left the studio the order can no longer be cancelled, and the return process above applies instead. Made-to-measure orders cannot be cancelled once cutting has begun.

Sale and promotional items

Discounted items may be exchanged, or refunded as store credit, unless the product page says otherwise. Items marked final sale are not returnable. Where a gift or a threshold discount applied to the order, returning items that take the order below that threshold means the benefit is deducted from the refund.

International orders

Returns from outside India are accepted within the same 7-day window, but return shipping, duties and taxes are borne by the customer, and duties already paid are not refundable. Mark the parcel clearly as a returned good to avoid a second round of duty.

Need help?

Write to us at care@prashandki.in, Monday to Saturday, 10am to 6pm IST. This policy sits alongside our terms & conditions and does not affect your statutory rights under consumer law.